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No Current Discount

What will I get in the box? (Subject to seasonal change.)

As of January 2025:

• Packaging: Your order will come in a durable carton box featuring our logo printed in sleek silver for a clean, elegant look.
• Clothing: Each item is carefully packed in a specialized black Nonwoven fabric bag to ensure it stays pristine during delivery.
• Seasonal Charm: As an added touch, you’ll receive a handcrafted wooden bookmark, designed to reflect the season and add a little charm to your package.

Our [AR] Tag system is designed to simplify your product search and make classification effortless. Here’s what each tag represents:

• [ARXX] – Regular Items
  These tags indicate standard products in our core collection. Example: [AR03] – The Plum Collection Hoodie.

• [AR-A-XX] – Accessories
  This tag highlights accessory items. Example: [AR-A-01] – Knitted Wool Beanie.
  

• [AR-S-XX] – Special Edition Items
  Items with this tag are specially crafted, offering exclusivity and often featuring premium designs and pricing.

• [Other Tags] – Collaboration or Limited Editions
  Occasionally, you’ll see unique tags for collaboration series or limited releases. These will be clearly marked and updated as new collections arrive.

Our tag system helps you quickly identify and search between regular products, accessories, and exclusive releases.

Our clothing is sourced from a variety of locations, primarily China and Europe. We prioritize premium materials, such as Tibet-sourced cotton and a carefully curated comfort blend of fabrics, to create clothing that is both durable and perfect for everyday wear.

For detailed material compositions, consult the product details of each clothing article.

We aim to provide a seamless and efficient shipping experience for all our customers.

• Free Shipping Within Europe: We offer complimentary shipping on all orders within Europe. For international orders outside Europe, standard shipping fees apply.

Please note that customs duties or taxes may be charged depending on your country’s regulations and are the responsibility of the customer. Additionally, certain carriers may not offer real-time tracking for some international shipments.

Note: Free shipping applies to all main clothing items to maintain the quality of our packaging and delivery. Accessories purchased alone will incur standard shipping fees.

• Processing Time: All orders are processed and shipped within 3 working days. Delivery times may vary depending on the carrier and your location.

We are committed to delivering your order as quickly as possible. If you have any questions about your shipment, please don’t hesitate to contact us.

Return Policy

Thank you for supporting ALIVE.REST. Please read our return policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

1. Right of Withdrawal (14-Day Cooling-Off Period)

In compliance with the law and EU regulations, you may cancel your purchase within 14 calendar days of receiving your order. To initiate a return, please contact us at info@alive.rest within this timeframe.

• Items must be returned in their original condition: unworn, unwashed, and with all tags attached.

• Customers are responsible for the return shipping costs.

• Once we receive the returned item and verify its condition, we will issue a full refund, including the original standard shipping costs (if applicable), within 14 days.

2. Exclusions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Custom-made or personalized items.
• Items that have been used, washed, or altered.
• Sealed items unsealed after delivery that are not suitable for return due to hygiene or health reasons.

3. Damaged or Defective Items

If you receive an item that is damaged or defective due to a manufacturing error, please contact us at info@alive.rest within 7 days of receiving your order.

• Include clear photos of the damaged item for verification.
• Once verified, we will arrange a replacement or refund at no additional cost to you.

4. Sizing

We do not accept returns or exchanges based on sizing issues. To ensure the perfect fit, please refer to our detailed sizing chart before placing your order.

5. Important Notes

• All sales are final unless you exercise your right of withdrawal within 14 days or the item is defective due to a manufacturing error.
• By completing a purchase on ALIVE.REST, you agree to these terms.

For further questions, feel free to reach out to us at info@alive.rest.

You can reach us by:

• Contact Form: For the fastest response, please use the contact form on our website. This helps us categorize and address your inquiry more effectively.

• Email: If you prefer, you can reach us directly via email at info@alive.rest . We aim to respond to all emails within 1-2 business days.

Note: To help us assist you more effectively, please include your order number (if applicable) and as much detail as possible in your message.

Thank you for reaching out to Alive/Rest. We appreciate your support!

Last Updated: 24/11/2024

Alive/Rest ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, [YourWebsite.com], or purchase our products. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information to provide you with our products and services:

• Personal Information: When you make a purchase or register for an account, we collect details such as your name, email address, phone number, shipping address, and payment information.
• Technical Data: We automatically collect data like your IP address, browser type, operating system, and access times to improve your experience.
• Cookies and Tracking Technologies: We use cookies to enhance website functionality, personalize content, and analyze traffic. You can control cookie settings in your browser.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To process and fulfill your orders
• To communicate with you about your orders, account, or promotions
• To improve our website, products, and customer experience
• To detect and prevent fraud
• To comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: We may share data with trusted third-party vendors (e.g., payment processors, shipping carriers) to facilitate your orders.
• Legal Compliance: We may disclose information if required to comply with laws, regulations, or legal processes.

4. Data Security

We take reasonable measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time.
• Request that we stop processing your data (subject to certain limitations).

To exercise your rights, please contact us at [Your Contact Email].

6. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us to have it removed.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
syl@alive.rest

Legal Mentions

Company Information

• Brand Name: ALIVE.REST
• Email: info@alive.rest

Terms of Sale

• All purchases made on ALIVE.REST are subject to our Return Policy and the terms outlined during the checkout process.
• By completing a purchase, you agree to the terms and conditions applicable at the time of the transaction.

Privacy Policy

• We take your privacy seriously. Your personal data is collected and processed in accordance with the EU General Data Protection Regulation (GDPR).
• For details on how we collect, store, and use your data, please refer to our Privacy Policy.

Dispute Resolution

• In the event of a dispute, customers can contact us directly at info@alive.rest.
• If no resolution is reached, disputes may be submitted to the Belgian Consumer Mediation Service (Service de Médiation pour le Consommateur) or through the EU Online Dispute Resolution Platform (ODR): https://ec.europa.eu/consumers/odr/.

Intellectual Property

• All content on ALIVE.REST, including text, images, and branding, is protected by copyright.
• Unauthorized reproduction or use of this material is prohibited.